Role : Customer Service

Location : Matteson, IL (Onsite)

Duration : 12 Months (Contract)

Job Description :

• Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
• Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution / negotiation between the two parties.
• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
• Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
• Review customer claims to verify that they meet National Arbitration policies and any account-specific guidelines;make / advise on financial decisions regarding arbitrations.
• Qualifications :
• High School Diploma or equivalent required.
• Minimum of 3-5 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred.
• ASE certification, estimating preferred.
• Valid Driver’s License and safe driving record required.
• Strong verbal and written communication and organization skills required.

Last updated : 2024-04-24